At Partners In Food Solutions, I administer Microsoft 365, Entra ID, and Exchange Online for 40+ users across nine countries. I also enrolled 40+ corporate devices in Intune and manage Windows and macOS endpoint policies.
I implement identity security controls and configured Microsoft Purview auditing, eDiscovery, sensitivity labels, retention policies, and DLP rules. I also deployed Microsoft Defender ASR rules, moving them from audit to block mode after tuning exclusions, with no business disruption.
I resolve 30+ monthly Tier 1 and Tier 2 support requests and streamlined onboarding and offboarding, reducing turnaround time from one week to two business days. I lead cybersecurity awareness training, increasing completion from 50% to 85% and reducing phishing simulation failures from 45% to 10% over two quarters.
I also managed technical implementation of the PFS Academy and PFS Ecosystem Marketplace, coordinating vendor selection, design, testing, and deployment. Earlier, I coordinated projects at Partners in Food Solutions and Africa Open Science & Hardware, including work that secured US$15,000 in funding and delivered 12 OpenFlexure microscopes.
