Clarissa Perez

I’m a detail-oriented Project Coordinator with 2+ years of experience in cross-functional project support, workflow optimization, and virtual team coordination. I’m driven by clear communication, reliable follow-through, and measurable delivery performance.

In my customer and IT support roles, I supported complex, high-volume case workflows while maintaining confidentiality and accuracy. I tracked non–first-contact resolution (FCR) tickets through ServiceNow to ensure timely cross-departmental responses and prevent unresolved customer issues.

I’m proactive about keeping stakeholders aligned, delivering timely weekly updates, and creating transparency around case progress. I’ve built strength in multitasking under pressure while handling multiple streams of work, including calls, chats, and self-service tickets.

I’m equipped for remote operations and collaboration in modern tools like Teams, Slack, Outlook, and Zoom, with productivity supported by Microsoft Office Suite and Google Workspace. With ITIL 4 Foundation training, I bring a structured, service-focused mindset to coordinating work that customers and teams can trust.