Daisy Cortez

Managed residential installation projects from planning to completion, maintaining and executing detailed 5-month schedules across multiple projects. Coordinated client meetings, material orders, and inspections, ensuring contract compliance, permit processing, and timely documentation.

Coordinated executive schedules and streamlined travel logistics, organizing events and maintaining confidential records. Handled communications and boosted operational efficiency across projects.

Served as the primary point of contact for clients, technicians, and project managers, dispatching technicians and coordinating scheduling for daily service and installation calls. Provided exceptional customer service by resolving issues, handling inquiries, and ensuring timely communication while tracking work orders, processing invoices, and updating project timelines.

Designed and managed websites for small businesses, providing technical support across Windows, Linux, and Mac platforms. Boosted sales through consultative selling and tailored product recommendations.

Engaged in daily prospecting and cold-calling to grow the client portfolio, negotiating contracts and resolving disputes with tact and professionalism. Assisted clients in understanding legal processes and court-related information.

Delivered exceptional phone support to a large client base, guiding new members through onboarding, membership benefits, and product selection. Collaborated across departments to resolve issues and drive customer satisfaction.