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Frank Asamoah

@frankasamoah

IT Support Professional at Dynamic Data Solutions supporting Solidaridad Ghana’s IT infrastructure and access governance.

Ghana

Message

At Dynamic Data Solutions, I provide outsourced managed IT services supporting Solidaridad Ghana. I deliver first- and second-line user support and administer Microsoft 365 and Google Workspace.

I maintain Active Directory and Windows Server environments, support identity and access management, and help restructure Google Workspace with Shared Drives and role-based access controls.

At Hollard Insurance Ghana, I developed an Access Directory platform using C#, Microsoft PowerApps, and Microsoft PowerAutomate. I also installed and configured Windows Servers and Active Directory.

At Moon Square, I developed mobile applications and JavaScript front-end applications. I also designed and developed a Sales and Inventory Management System with machine-learning recommendations.

Experience

Work history, roles, and key accomplishments

Current

Outsourced Managed Service IT Professional

Current

Dynamic Data Solutions

Jan 2024 - Present (2 years 9 months)

Deliver first- and second-line technical support to users across multiple departments, including executive and end-user support. Administer Microsoft 365 and Google Workspace, configure Active Directory and Windows Server, and support network infrastructure and security compliance.

Microsoft 365 Google Workspace Active Directory Windows Server Help Desk Troubleshooting Network Administration VPN Backup Disaster Recovery IT documentation Asset Management Security

IT Support & System Administrator

Hollard Insurance Ghana

Jan 2022 - Dec 2023 (1 year 11 months)

Developed an Access Directory platform using C#, Microsoft PowerApps, and Power Automate. Installed and configured Windows Servers and Active Directory, supported enterprise firewalls, switches, routers, and provided first- and second-line support.

C#Microsoft PowerApps Power Automate Windows Server Active Directory Firewalls Switche Routers Wireless Access Points Software Deployment Help Desk

Software Developer

Moon Square

Jan 2019 - Dec 2021 (2 years 11 months)

Designed application prototypes using Figma and developed mobile Calculator, Weather, and News applications using Flutter. Developed JavaScript front-end applications and SQL databases, and designed a Sales and Inventory Management System with machine-learning recommendations using Python.