Open to opportunities

Maudlene Amoako

@maudleneamoako

Message

Backend Developer focused on Python, Django, REST APIs, and secure systems.

Ghana

Message

What I'm looking for

I’m looking to build backend products with Python/Django while strengthening secure, reliable systems. I want a team that values clean engineering, security-focused practices, and measurable support improvements for real users.

I’m a Backend Developer skilled in Python, Django, REST APIs, and database work with MySQL, with hands-on project experience building secure, user-focused web applications. In my “Simple Task Manager Webapplication,” I delivered full CRUD functionality, implemented user authentication, and created dashboards for completed and pending tasks using HTML and CSS.

As an IT Support Specialist, I secure and maintain systems for real users—installing and configuring Windows OS, managing Active Directory user accounts, and supporting Microsoft 365 access for 100+ end-users. I’ve improved system uptime by 35%, reduced security incidents by 30% through enforced IT security policies (firewall, antivirus, endpoint protection), and responded to helpdesk requests using ITIL best practices with an average response time of under 15 minutes.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Adehyeman Savings & Loans

Jan 2024 - Present (2 years 5 months)

Resolved complex IT systems and network issues, improving system uptime by 35% and minimizing disruptions. Administered Windows, Active Directory, and Microsoft 365 for 100+ end users, enforced security policies (firewall, antivirus, endpoint protection) to reduce security incidents by 30%, and handled helpdesk requests with an average response time under 15 minutes.

Windows OS Active Directory Microsoft 365 Administration Network Troubleshooting IT Helpdesk Endpoint Protection

Research Interviewer

Chartered Institute of Marketing Ghana

Nov 2023 - Dec 2023 (1 month)

Interviewed and assessed over 50 consumers across Ghanaian banks to gather feedback on satisfaction with services and products. Consolidated customer insights to support service improvement recommendations.

Market Research Data Collection Questionnaire Administration

Service Personnel

Stanbic Bank Enterprise Direct Spintex

Nov 2022 - Oct 2023 (11 months)

Supported customers with secure online banking setup and mobile banking troubleshooting, resolving issues and achieving a 95% customer satisfaction rate. Produced detailed PowerPoint reports for management on digital initiatives and collaborated with customer service to handle escalated client cases.

Customer Support Online Banking Setup Support Customer Satisfaction Escalation Handling Office Management

IT Support Intern

SourceiT

Aug 2020 - Oct 2020 (2 months)

Provided remote IT support including software troubleshooting, password resets, and cloud backup assistance. Helped reinforce basic security protocols by educating users on secure password management.

Remote IT Support Password Resets Password Manager Troubleshooting client support