Open to opportunities

Francisco Gonzalez

@franciscogonzalez

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Customer Support Specialist delivering bilingual, remote-first customer solutions via chat, email, and phone.

Mexico

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What I'm looking for

I’m looking for full-time remote work where I can handle customer inquiries across chat, email, and phone, resolve issues fast, and improve customer satisfaction. I bring bilingual communication, strong problem-solving, and reliable home-office performance.

I’m a results-driven Customer Support Specialist with strong ability to handle customer interactions across chat, email, and phone. I focus on problem-solving, conflict resolution, and delivering exceptional customer experiences.

From 2021–2023 as a Customer Service Representative, I assisted customers with inquiries and order tracking, processed refunds, and resolved complaints while improving response time and workflow efficiency. Since 2023, I’ve supported customers remotely by managing inquiries, resolving issues quickly, and maintaining organized records to improve satisfaction.

With an engineering background in Mechatronics Engineering, I bring strong analytical and technical skills to remote environments and global communication. I’m bilingual in Spanish and English, and I’m available for full-time remote work and open to relocation worldwide.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Independent

Jan 2023 - Present (3 years 5 months)

Managed customer inquiries via chat and email, resolving issues quickly to improve customer satisfaction. Handled complaints with effective solutions and maintained organized records of customer interactions.