Alan De Jesus lopez

I am a dedicated service specialist currently working at WWEX Group, where I focus on resolving high-priority client issues. My role involves utilizing various TMS and CRMs to enhance response times and elevate customer satisfaction across multiple verticals. I collaborate cross-functionally with sales and carrier procurement teams to identify capacity gaps, negotiate competitive rates, and drive efficiency in carrier sourcing for high-volume, time-sensitive shipments. My analytical skills allow me to deliver insights from transportation metrics that inform leadership decisions, contributing to process improvements and enhanced service performance in a fast-paced 3PL environment.

Prior to my current position, I gained valuable experience in customer service roles at SEGOSO and Sitel/Sykes, where I managed bilingual technical support and live chat interactions. I excelled at generating sales leads and ensuring timely responses to customer inquiries, all while maintaining a high level of service quality. My experience as a short video content moderator at Teleperformance further honed my attention to detail and ability to identify user trends, ensuring compliance with company policies.

With an Associate's Degree in Mechatronics from Universidad Autónoma de Nuevo León, I possess a strong technical background complemented by my interests in robotics and web development. I am passionate about leveraging my skills to enhance customer experiences and drive operational efficiency.