Open to opportunities

Francisco Burgos Jr

@franciscoburgosjr

Message

I coordinate cross-functional projects and optimize operations for measurable efficiency.

United States

Message

What I'm looking for

I'm looking to coordinate projects and improve operations through cross-functional collaboration, process optimization, performance analysis, and team leadership.

I've directed multiple projects at KORE Wireless, coordinating cross-functional teams, optimizing workflows, and keeping work aligned with company objectives.

At Xerox, I led night-shift mailroom operations, trained associates on evolving processes, analyzed performance, and audited confidential data transfers for accurate cloud migration.

My background also includes client lifecycle management at Integron, financial education and strategic planning through World Financial Group, and operational leadership at Home Depot. I bring a practical, people-focused approach to process improvement, reporting, training, stakeholder communication, and client support.

Experience

Work history, roles, and key accomplishments

Current

Licensed Financial Professional

Current

World Financial Group

Jan 2022 - Present (4 years 7 months)

Delivered personalized financial education and strategic planning services, building trusted client relationships and developing comprehensive financial solutions. Managed underwriting coordination and documentation to ensure compliance and timely implementation.

Financial Planning Risk Management Client Relationship Management Product Research Underwriting Documentation Review Compliance

Mailroom Night Shift Supervisor

Xerox

Feb 2024 - Jul 2025 (1 year 5 months)

Led night shift operations, ensuring efficiency and compliance with monthly quotas. Trained associates, conducted performance analysis, and audited data transfer operations for error-free cloud migration.

Operations Management Team Leadership Performance Analysis Data Migration Quality Assurance Cloud Systems Training

Project Coordinator

KORE Wireless

May 2021 - Nov 2023 (2 years 6 months)

Directed multiple projects, ensuring timely completion and alignment with company objectives. Managed cross-functional teams, optimized workflows, and maintained project documentation for transparency.

Project Management Cross Functional Team Management Workflow Optimization Documentation Meeting facilitation

Client Services Coordinator

Integron LLC

Feb 2019 - Apr 2021 (2 years 2 months)

Delivered exceptional client support, managing the entire client account lifecycle including onboarding, transfers, and closures. Developed strategic initiatives to streamline customer support processes and improve efficiency.

client support Account Management Customer Retention Process Improvement Strategic Planning

Customer Service Manager

Home Depot

Aug 2017 - Oct 2018 (1 year 2 months)

Led customer service and delivery operations, enhancing productivity and achieving key performance metrics. Trained and mentored employees, managed inventory, and oversaw financial responsibilities including cash handling and vault security.

Customer Service Team Leadership Inventory Management Financial Management Training Operations

Hardware Department Manager

Home Depot

Dec 2016 - Aug 2017 (8 months)

Developed and implemented sales strategies to drive revenue growth. Conducted talent planning, performance reviews, and employee training, and collaborated with senior leadership to analyze profitability metrics.

Sales Strategy Performance Reviews Profitability Analysis Leadership

Sales Associate

Home Depot

Jan 2014 - Dec 2016 (2 years 11 months)

Provided exceptional customer service, assisting clients with product selection and inquiries. Earned multiple customer service awards and participated in inventory management and process improvement committees.

Customer Service Product Knowledge Inventory Management Process Improvement