Open to opportunities

CATHERINE OKOYE

@catherineokoye

Message

Remote customer support and AI content quality specialist focused on accurate, guideline-compliant results.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can support customers through email/chat and contribute to AI or data review work—using clear guidelines, accurate quality checks, and steady focus to deliver consistent results.

I’m a reliable, detail-oriented remote professional with hands-on experience in customer support and AI-related tasks. I help customers solve problems and deliver smooth experiences through clear email and chat communication, calm support, and strong troubleshooting skills.

From 2021–2023, I worked as a Customer Support Representative, handling daily inquiries, prioritizing a busy inbox, and resolving issues professionally while following company guidelines. I’m comfortable working independently, managing my time, and adapting quickly to new tools and systems.

In 2024–2026, I expanded into AI Content Review / Data Annotation and Data Entry, reviewing AI-generated responses for accuracy, clarity, and relevance, and labeling/categorizing data correctly. I spot errors and inconsistencies, flag them when necessary, and maintain quality and consistency—even on repetitive tasks.

Experience

Work history, roles, and key accomplishments

Data Entry Assistant

Scalable Hire

Jan 2025 - Jan 2026 (1 year)

Entered and updated data accurately into spreadsheets while checking for errors and keeping information well-organized. Managed large volumes of data with strong attention to detail.

Data Entry Spreadsheet Management Google Sheets Data Validation Attention To Detail Time Management

AI Content Reviewer

Freelance

Jan 2024 - Jan 2025 (1 year)

Reviewed AI-generated responses for accuracy, clarity, and relevance while following detailed guidelines. Labeled and categorized data correctly, flagged errors and inconsistencies, and helped maintain consistent response quality.

AI Content Review Data Annotation Quality Assurance Instruction Following Data Labeling Error Flagging

Customer Support Representative

Freelance

Jan 2021 - Jan 2023 (2 years)

Handled daily customer inquiries via email and chat, resolving issues clearly and professionally. Managed a busy inbox by prioritizing urgent messages and performing basic troubleshooting while maintaining a calm, helpful tone.