Francisca Philip
@franciscaphilip
Customer Support and Operations professional with 4+ years improving remote workflows, records, and customer outcomes.
NigeriaWhat I'm looking for
I’m a detail-oriented Customer Support and Operations professional with 4+ years of experience supporting customers, coordinating remote workflows, managing digital information, and improving day-to-day processes. I’m skilled in customer communication, issue resolution, CRM tools, data management, reporting, and remote collaboration.
Across remote customer support, freelance administrative work, and electronic data management, I help teams work efficiently through organized processes and technology. I coordinate with stakeholders, maintain accurate records, support users and field teams with digital tools, and turn collected data into clear reporting using dashboards and structured documentation.
Experience
Work history, roles, and key accomplishments
Virtual Assistant & Administrative Support
Remote
Jan 2022 - Present (4 years 6 months)
Provided remote administrative support including email management, scheduling, online research, and data organization. Maintained accurate records in Microsoft Excel and Google Workspace and supported client communication and documentation.
Monitoring & Evaluation Data Management
CBM & SightSavers Programs
Jan 2021 - Jan 2026 (5 years)
Supported monitoring and evaluation with digital questionnaires and data collection workflows for community-based programs. Managed data accuracy checks, supported field teams with digital tool troubleshooting, and prepared reporting using Excel and Power BI dashboards.
Customer Support Representative
Wildwood Small Engine
Jan 2025 - Present (1 year 6 months)
Managed inbound and outbound customer communications via phone, email, and online channels. Coordinated with technicians for timely service updates and supported organized customer record management.
Education
Degrees, certifications, and relevant coursework
Kaduna State University
Master’s in Procurement and Supply Chain Management, Procurement and Supply Chain Management
Currently pursuing a Master’s in Procurement and Supply Chain Management at Kaduna State University.
Kaduna State University
Bachelor of Agriculture, Agriculture
Completed a Bachelor of Agriculture at Kaduna State University in Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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