Francisca Mwangi
@franciscamwangi
Customer service professional skilled in complaint resolution and administrative support.
KenyaWhat I'm looking for
I am a dynamic Customer Service Representative with hands-on experience at Franemark Bookshop, where I resolved customer complaints, processed orders and refunds, and maintained accurate account records. I leverage strong communication, critical thinking, and time-management abilities, and I am proficient with QuickBooks and Google Apps to support efficient operations.
I have also worked in retail sales, building client relationships and closing sales through tailored recommendations and effective negotiation. I seek roles where I can continue improving customer satisfaction, streamline processes, and contribute reliably to team success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Franemark Bookshop
Apr 2021 - Present (4 years 6 months)
Provided multi-channel customer support, processed orders and refunds, and resolved complaints to maintain high client satisfaction and accurate account records.
Sales Associate
Dandora Self-help Group
Aug 2021 - Aug 2021 (0 months)
Engaged customers to assess needs, recommended products, and closed sales while maintaining client relationships to encourage repeat business.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Civil Engineering, Civil Engineering
2024 -
Enrolled in a Bachelor of Civil Engineering program with anticipated completion in 2029 to gain advanced knowledge in civil engineering design and construction.
Kenya Institute of Highways and Building Technology
Associate of Applied Science, Civil Engineering
2021 - 2021
Completed an Associate of Applied Science in Civil Engineering focusing on foundational civil engineering principles and technical skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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