Francine Boateng

At Guesty, I manage 90 property management accounts, using customer data to improve platform adoption, retention, rate strategies, OTA performance, and operational workflows. I've maintained a 0.5% average churn rate, 98% NDR, and 110% average KPI attainment while meeting upsell targets.

Previously at GetQuorum, I coordinated electronic voting campaigns and virtual meetings for 80+ association and condominium clients across North America. I led onboarding, training, timelines, strategy, reporting, and operational improvements, maintaining a personal NPS above 94% and annual churn of 2%.

My background also includes project delivery for Egencia, national event operations at the Institute of Corporate Directors, corporate affairs at GS1 Canada, and premium travel and lifestyle service at American Express Canada. I bring experience in stakeholder management, budgets, process improvement, event execution, and translating client needs into actionable plans.