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Lisa Clark

@lisaclark

Customer Success and Operations leader driving SaaS adoption and retention.

Canada
Message

What I'm looking for

I am seeking a senior customer success or operations role where I can lead remote teams, drive SaaS adoption and retention, implement scalable processes, and partner cross-functionally for measurable growth and predictable revenue.

I am a Customer Success and Operations leader with 20+ years of experience in SaaS, franchising, and real estate technology, focused on driving client retention, leading international remote teams, and optimizing operations to deliver measurable growth. I have a strong track record of building and leading global account management teams, managing large-scale conversions and technology rollouts, and partnering with product and GTM teams to increase recurring revenue and platform adoption.

I excel in contract negotiation, onboarding, forecasting and reporting, and talent development, having managed operations across North America and Europe and supported 80+ international SaaS accounts. I bring pragmatic leadership, a collaborative cross-functional approach, and a history of continuous promotion and results in fast-moving, customer-focused environments.

Experience

Work history, roles, and key accomplishments

RI
Current

Executive Director, Franchise Growth

RE/MAX Integra

Jan 2017 - Present (8 years 9 months)

Supported 55 franchise accounts with growth strategies, process adoption and accountability frameworks and delivered proprietary Momentum training to drive measurable agent growth.

RI

Director of Corporate Business Systems

RE/MAX Integra

Jan 1990 - May 2013 (23 years 4 months)

Progressed through administrative and operational leadership roles, led major technology launches and trained administration teams across 35+ European regions to support international operations.

Education

Degrees, certifications, and relevant coursework

Lisa hasn't added their education

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Tech stack

Software and tools used professionally

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Lisa Clark - Executive Director, Franchise Growth - RE/MAX Integra | Himalayas