Open to opportunities

Lisa Clark

@lisaclark

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Customer Success and Operations leader driving SaaS adoption and retention.

Canada

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What I'm looking for

I am seeking a senior customer success or operations role where I can lead remote teams, drive SaaS adoption and retention, implement scalable processes, and partner cross-functionally for measurable growth and predictable revenue.

I am a Customer Success and Operations leader with 20+ years of experience in SaaS, franchising, and real estate technology, focused on driving client retention, leading international remote teams, and optimizing operations to deliver measurable growth. I have a strong track record of building and leading global account management teams, managing large-scale conversions and technology rollouts, and partnering with product and GTM teams to increase recurring revenue and platform adoption.

I excel in contract negotiation, onboarding, forecasting and reporting, and talent development, having managed operations across North America and Europe and supported 80+ international SaaS accounts. I bring pragmatic leadership, a collaborative cross-functional approach, and a history of continuous promotion and results in fast-moving, customer-focused environments.

Experience

Work history, roles, and key accomplishments

Current

Executive Director, Franchise Growth

Current

RE/MAX Integra

Jan 2017 - Present (9 years 5 months)

Supported 55 franchise accounts with growth strategies, process adoption and accountability frameworks and delivered proprietary Momentum training to drive measurable agent growth.

Franchise Development Stakeholder Management Change Management

Manager of Accounts

GryphTech Inc.

Jul 2018 - Sep 2025 (7 years 2 months)

Led a global remote account management team for two sister companies, onboarding and growing 80+ SaaS accounts, increasing recurring revenue through add-on sales and improving customer utilization via adoption programs and NPS-driven insights.

Customer Success Account Management Revenue Growth NPS Onboarding HubSpot Salesforce Remote Team Leadership

Director of Operations

RE/MAX Integra

Dec 2014 - Dec 2016 (2 years)

Oversaw 14 staff across Canada and the U.S., led franchise onboarding and transitions to internal systems, and introduced forecasting and reporting processes to support strategic planning.

Operations Management Forecasting Reporting Team Leadership Cross Functional Collaboration Process Improvement

Vice-President of Administration

RE/MAX Integra

May 2013 - Dec 2014 (1 year 7 months)

Reported to the CEO and managed a 6-person administrative staff, led contract negotiations, directed A/R and membership processing, and acted as employee advisory representative.

Administrative Leadership Contract Negotiation Accounts Receivable Membership Management Employee Relations Reporting

Director of Corporate Business Systems

RE/MAX Integra

Jan 1990 - May 2013 (23 years 4 months)

Progressed through administrative and operational leadership roles, led major technology launches and trained administration teams across 35+ European regions to support international operations.

Business Systems Training International Team Training