Lisa Clark
@lisaclark
Customer Success and Operations leader driving SaaS adoption and retention.
What I'm looking for
I am a Customer Success and Operations leader with 20+ years of experience in SaaS, franchising, and real estate technology, focused on driving client retention, leading international remote teams, and optimizing operations to deliver measurable growth. I have a strong track record of building and leading global account management teams, managing large-scale conversions and technology rollouts, and partnering with product and GTM teams to increase recurring revenue and platform adoption.
I excel in contract negotiation, onboarding, forecasting and reporting, and talent development, having managed operations across North America and Europe and supported 80+ international SaaS accounts. I bring pragmatic leadership, a collaborative cross-functional approach, and a history of continuous promotion and results in fast-moving, customer-focused environments.
Experience
Work history, roles, and key accomplishments
Executive Director, Franchise Growth
RE/MAX Integra
Jan 2017 - Present (8 years 9 months)
Supported 55 franchise accounts with growth strategies, process adoption and accountability frameworks and delivered proprietary Momentum training to drive measurable agent growth.
Manager of Accounts
GryphTech Inc.
Jul 2018 - Sep 2025 (7 years 2 months)
Led a global remote account management team for two sister companies, onboarding and growing 80+ SaaS accounts, increasing recurring revenue through add-on sales and improving customer utilization via adoption programs and NPS-driven insights.
Director of Operations
RE/MAX Integra
Dec 2014 - Dec 2016 (2 years)
Oversaw 14 staff across Canada and the U.S., led franchise onboarding and transitions to internal systems, and introduced forecasting and reporting processes to support strategic planning.
Vice-President of Administration
RE/MAX Integra
May 2013 - Dec 2014 (1 year 7 months)
Reported to the CEO and managed a 6-person administrative staff, led contract negotiations, directed A/R and membership processing, and acted as employee advisory representative.
Director of Corporate Business Systems
RE/MAX Integra
Jan 1990 - May 2013 (23 years 4 months)
Progressed through administrative and operational leadership roles, led major technology launches and trained administration teams across 35+ European regions to support international operations.
Education
Degrees, certifications, and relevant coursework
Lisa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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