Carolina Familia
@carolinafamilia
I improve customer operations, client programs, and member experiences across global research platforms.
CanadaWhat I'm looking for
At Dynata, I managed seven-plus concurrent client-facing market research projects, coordinating data, technology, and operations teams while providing weekly status, metrics, and key-win reporting.
I also helped build Samsung Insights Panel to more than 5,000 members, using Salesforce dashboards, A/B-tested communications, and improved workflows to reduce response times by 23% and email queries by 15%. Previously, I led a global team of 30+ bilingual support agents, improving service operations, training, fraud-prevention processes, and compliance during the pandemic.
Experience
Work history, roles, and key accomplishments
Senior Project Manager
Dynata
May 2024 - Jun 2025 (1 year 1 month)
Managed 7+ concurrent client-facing market research projects end-to-end, ensuring seamless coordination between data, technology, and operations teams. Served as primary point of contact for project updates, providing clients with weekly reporting on project status, metrics, and key wins.
Education
Degrees, certifications, and relevant coursework
Centennial College
Diploma, Accounting
Completed the Accounting Programmer Analyst Diploma at Centennial College.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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