Looking for a job

Adil Lahlou

@adillahlou

Customer Success Specialist at 1 VALET who onboarded 23 properties and delivered 25 live property management training sessions.

Canada

Message

At 1 VALET, I led software onboarding for 23 properties, from kickoff through implementation and transition to support. I also delivered 25 live property management training sessions in French and English.

At TELUS Business Solutions, I supported 12 strategic public-sector accounts, developed and executed five renewal plans, and created a Customer Success dashboard to show account health, renewal status, risks, and service issues.

At Shaw Business, I managed strategic accounts in hotels and senior living facilities, surpassed sales objectives by 30% on average, increased account penetration by 25%, and renewed 98% of hotel TV contracts. Earlier, I managed strategic accounts at Staples Canada and reactivated 10 dormant accounts, generating 50K in sales.

Experience

Work history, roles, and key accomplishments

Customer Success Specialist

1 Valet

Nov 2025 - Aug 2026 (9 months)

Led end-to-end software onboarding for 23 properties and conducted 25 live property management training sessions in both official languages. Collaborated with Operations, Support, and Product to optimize customer experience and managed post-onboarding transitions.

Customer Onboarding Training Cross Functional Collaboration Vendor Integration Customer Feedback Product Improvement

Customer Success Manager, Public Sector-East

TELUS Business Solutions

Nov 2022 - Oct 2024 (1 year 11 months)

Supported 12 strategic accounts with customer success plans, health card reviews, and business operations reviews. Developed and executed 5 strategic renewal plans and assisted Sales in RFPs.

Customer Success Account Management Renewal Management Salesforce Dashboard Creation Business Reviews Cross Functional Collaboration

Strategic Account Manager, Hotels and Senior living facilities

Shaw Business

Sep 2016 - Jul 2022 (5 years 10 months)

Created and maintained trusting relationships with over 50 hotel owners and IT decision-makers, identified growth opportunities, and led business development initiatives. Surpassed sales objectives by 30% on average and renewed 98% of hotel TV contracts.

Strategic Account Management Business Development Relationship Management Sales Renewals Networking

Business Sales Consultant, Small & Medium Business

Shaw Business

Oct 2014 - Aug 2016 (1 year 10 months)

Managed the sales cycle from lead generation to close, consistently meeting sales quota. Promoted and sold various SaaS/cloud Cisco products and supported new consultants in their onboarding.

Sales Lead Generation SaaS Cloud Computing Cisco Onboarding

Strategic Account Manager

Staples Canada

Nov 2011 - Apr 2014 (2 years 5 months)

Managed 60 strategic private and government accounts, met sales quota, and surpassed gross margin quota. Reactivated 10 dormant accounts and generated 50K in sales.

Account Management Sales Government Accounts Pipeline Management Customer Relationships