Frances Messina
@francesmessina
Social Services Director delivering resident assessments, care plans, counseling, and admissions support across post-acute and residential settings.
What I'm looking for
I provide counseling as needed, complete assessments for admissions, quarterly, yearly assessments, and deliver depression scales and psychosocial assessments. I manage intake, admission, and discharge procedures for Nursing Home residents, handle community and hospital referrals, ensure home health and DME, and maintain statistics on resident admissions and discharges.
I’ve led social services at scale as a Social Services Director, including training new social workers on policies and documentation, and covering multiple buildings (11 buildings from Miami to Melbourne). I also bring hands-on background from Substance Abuse Counselor and Case Manager roles, including case documentation, individual and group counseling, and coordinating referrals to medical, housing, and other treatment programs.
Experience
Work history, roles, and key accomplishments
Social Services Director
Life Care Center of Citrus County
Aug 2018 - Present (7 years 11 months)
Provided social services counseling and completed admissions, quarterly/yearly assessments for nursing home residents. Managed home health/DME coordination, depression scales and psychosocial assessments, and intake/admission/discharge procedures, including referrals and training of new social service assistants.
Social Services Director
Aspire at St. Cloud Florida
Jan 2023 - Jan 2025 (2 years)
Provided social services leadership from Aspire at St. Cloud Florida, including training social workers on state policies, procedures, and required documentation. Supported admissions coverage and contributed to marketing and collections efforts across the assigned buildings.
Social Services Director
Rio Pinar
Nov 2022 - Mar 2023 (4 months)
Provided social services counseling and completed admissions assessments, quarterly/yearly assessments, depression scales, and care plans. Completed nursing home intake/admission and MDS assessments, managed discharge procedures and referrals, and handled collections for insurance and private pay residents.
Social Services Director
Titusville Healthcare and Rehab
Jul 2013 - Dec 2022 (9 years 5 months)
Provided social services counseling and completed resident assessments, depression scales, and care plans. Handled nursing home intake/admission, MDS assessments, discharge procedures, referrals, and admissions liaison duties, including collections from private pay residents and training social service assistants.
Social Services Director
Consulate at Lake Parker
Jan 2020 - Nov 2022 (2 years 10 months)
Provided social services counseling and completed admissions assessments, quarterly/yearly assessments, depression scales, and care plans. Completed nursing home intake/admission/discharge procedures and managed community/hospital referrals and resident roommate issue resolution.
Social Services Director
Ocoee Healthcare
Jan 2016 - Sep 2018 (2 years 8 months)
Provided social services counseling and completed admissions assessments, quarterly/yearly assessments, depression scales, and care plans. Completed nursing home intake, admission, and discharge procedures, and managed community/hospital referrals and training of new social service assistants.
Substance Abuse Counselor
The Transition House
May 2010 - Sep 2011 (1 year 4 months)
Provided individual and group counseling for a case load of 60 male inmates under the Department of Corrections. Conducted DSM-based diagnostic work, facilitated program classes, maintained case records, and prepared progress reports for courts/probation and employers.
Staff Supervisor
Friends of Children & Families
Jan 2010 - Dec 2010 (11 months)
Supervised four residential group homes for adolescents and oversaw staff scheduling, budgeting, and home inspections for compliance with state requirements. Managed case planning, safety assessments, home visits, referrals, and court-related activities including testimony and judicial reviews.
Case Manager
Department of Juvenile Justice (Level VI)
Jan 2008 - Jan 2009 (1 year)
Served as a case manager for male adolescents in the Level VI Behavioral Specialist/Program Specialist program. Completed PDR documentation, escorted individuals to court hearings, and prepared aftercare case plans with follow-up on progress.
Dependency/Adoption/IL Case Manager
Kids Hope United
Jan 2006 - Jan 2008 (2 years)
Maintained and strengthened families through dependency/adoption/independent living case management and family case management. Supported reunification per state guidelines and provided referrals/resources, including support connected to HIV-affected families and children, and facilitated a student drug rehabilitation program using the twelve-step program.
House Manager
Susan B. Anthony Drug Rehab
Jan 2002 - Jan 2004 (2 years)
Developed, promoted, and facilitated a self-help modeled group. Provided family reunification support and coordinated referrals for housing and other needs for people with HIV, including medical and clothing/food resources.
House Parent/House Manager
Kids in Distress
Jan 1999 - Jan 2002 (3 years)
Provided residential supervision for children and organized/led group activities and therapy sessions. Supported communication and coping-skills development for residents.
Regional Traveling Director
Aspire at St. Cloud Florida
Covered multiple buildings across Florida and trained social workers on policies, procedures, and required documentation. Responsible for hiring/terminating staff, supporting admissions as needed, and contributing to marketing and collections to maintain growth.
Education
Degrees, certifications, and relevant coursework
City College for Private Investigation
Bachelor of Science, Behavioral Science
2003 - 2004
Earned a Bachelor of Science in Behavioral Science from City College for Private Investigation between 2003 and 2004.
Florida Atlantic University
Bachelor of Science
1995 - 1998
Completed a Bachelor of Science degree at Florida Atlantic University from 1995 to 1998.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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