Giselle Ard

Managed a team of 50 employees, performed monthly staff supervision, and ensured effective care coordination and regulatory compliance. Improved discharge efficiency and decreased readmission rates through process improvements.

Maintained accurate client records and documentation utilizing Cerner. Collaborated with an interdisciplinary team to coordinate effective and safe discharge plans for patients.

Developed and implemented patient-specific, safe, and timely discharge plans by collaborating with interdisciplinary teams. Demonstrated compliance with facility-wide Utilization Management policies and procedures.

Developed hospital census by marketing to territory contacts and building strong relationships with physicians and community partners. Developed marketing plans for targeted territory using CRM.

Led a team of 30 employees through training, education, and performance management. Conducted research for clinical and nonclinical topics to provide monthly education for department staff.

Created optimal discharge outcomes for patients/families by managing complex social, psychosocial, and economic issues. Provided goal-oriented psychoeducation, therapy services, and crisis intervention.

Managed a caseload of 21 students/clients with substance dependence/abuse and mental health disorders, providing biweekly therapy sessions. Utilized Salesforce to document client interactions and progress.

Master of Social Work degree from Florida State University, completed in May 2020.

Bachelor of Science in Psychology from Jacksonville University, completed in April 2017.