Francen Claudialine Cajayon
@francenclaudialineca
Service-oriented CSR and virtual assistant skilled in customer engagement, inbox management, and upselling.
PhilippinesWhat I'm looking for
I am a service-oriented customer service representative and virtual assistant with hands-on experience in hospitality, proctoring, and online fan engagement. I consistently build strong customer relationships, drive engagement, and apply soft selling and upselling strategies to improve outcomes.
Highly organized and disciplined in remote work, I excel at inbox management, multitasking, and team collaboration. A Tourism Management graduate, I bring strong communication, emotional intelligence, and time-management skills to support operations and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
PassionFruit Management
Dec 2024 - Feb 2026 (1 year 2 months)
Provided online fan engagement and customer support as a chatter, building relationships and applying soft-selling and upselling techniques to increase engagement. Maintained inbox management and delivered timely, professional responses in a remote role.
Invigilator
Northridge Academy Inc.
Feb 2023 - Jun 2023 (4 months)
Conducted exam proctoring and ensured test integrity during scheduled assessments, enforcing procedures and supporting students to maintain a secure testing environment.
Barista
Seattle's Best Coffee
Dec 2019 - Jul 2020 (7 months)
Prepared beverages and delivered customer service on a full-time café team, utilizing upselling techniques and maintaining service standards during peak hours.
Education
Degrees, certifications, and relevant coursework
University of Baguio
Bachelor of Science in Tourism, Tourism Management
2015 - 2021
Completed a Bachelor of Science in Tourism focused on hospitality and customer experience.
Northridge Academy Inc.
High School Diploma, Secondary Education
2010 - 2014
Attended secondary education and obtained a High School Diploma.
Berlitz Language Center, Makati City
Certificate, Language Training
Undertook language training at Berlitz to strengthen communication skills for customer-facing roles.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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