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Foram Varma

@foramvarma

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Senior implementation analyst turning product and performance data into measurable business gains.

India

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What I'm looking for

I’m looking for a role where I can drive data-backed product rollouts and system optimisation—using RCA, funnel analysis, and log/SQL debugging—to improve onboarding, SLAs, and measurable performance outcomes with Product and Engineering teams.

I’m a data-driven analyst with 4+ years of experience in SaaS product implementation, system optimisation, and performance analytics. I transform raw signals into actionable insights that help teams make better product and rollout decisions.

In my current role as a Senior Implementation Analyst at Zeta, I lead end-to-end client onboarding and integration. I optimise deployment processes, reducing time-to-live by 30%, and I validate API-first implementations and end-to-end data flows to improve system reliability.

I’m especially strong in root cause analysis and prioritisation. By applying funnel analysis and deep-dive analytics, I reduced enterprise onboarding time by 30%, achieved a 95% SLA resolution rate through data-driven issue prioritisation, and reduced technical issue resolution time by 25% by improving cross-team debugging processes.

Previously as a Product Support Engineer at Open Financial Technologies and as a Technical Support Engineer at DealerSocket India Private Limited, I supported customers using SQL-based troubleshooting and RESTful APIs, collaborated with Product and Engineering to implement product-level fixes, and improved ticket closure and workflow efficiency through data and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Senior Implementation Analyst

Current

Zeta

Jun 2023 - Present (3 years 1 month)

Led end-to-end client onboarding and integration, performing deep-dive analytics and root-cause analysis to identify optimization opportunities. Optimised deployment processes, reducing time-to-live by 30%, and provided 24/7 production support to reduce downtime.

Client Onboarding System Integration Root Cause Analysis Product Analytics Funnel Analysis Log Analysis SQL Postman Kafka MySQL PostgreSQL Jenkins Git Production Support Sprint Planning Backlog Grooming

Product Support Engineer

Open Financial Technologies

Dec 2022 - Mar 2023 (3 months)

Provided SQL-based product support and achieved 95% customer satisfaction by partnering with Product and Sales teams to identify root causes and implement product-level fixes. Prioritised and maintained the ticket queue, achieving a 95% ticket closure rate using REST APIs and data analysis.

Product Support SQL Root Cause Analysis REST APIs Postman Data Analysis

Technical Support Engineer

DealerSocket India Private Limited

Apr 2022 - Nov 2022 (7 months)

Coordinated cross-functional debugging across engineering and product teams to reduce average issue resolution time by 25%. Improved internal workflow efficiency by optimizing Salesforce and Jira processes and supported product implementation workflows to enhance onboarding.

Issue Resolution Salesforce Jira