Looking for a job

Swatika Das

@swatikadas

I streamline product implementation, client support, and SLA-driven operations while improving processes and delivery quality.

India

Message

What I'm looking for

I'm looking to grow into a team leadership role where I can improve processes, support clients and teams, solve complex delivery challenges, and maintain service excellence in a collaborative, SLA-driven environment.

At GHX, I support product delivery as a Senior Analyst and Subject Matter Expert, helping teams resolve complex process scenarios, align client requirements during kick-off calls, and maintain high QA scores within SLAs.

I've also supported product implementation at Zenoti, where I managed legacy-system data migrations, performed pre-data analysis, and validated data accuracy for smooth client onboarding. At Atmosol, I handled product support, customer-query resolution, lead research, CRM documentation, and outreach insights.

My background includes data management, technical and marketing content, and placement coordination. I bring ownership, stakeholder management, process improvement, and mentoring capabilities, with a growing focus on team leadership.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst

Current

GHX

Oct 2025 - Present (1 year)

Acting as a Subject Matter Expert, supporting team members on process queries and complex scenarios. Collaborating with Senior Delivery Managers to track performance and drive process improvement initiatives.

SLA Management QA Management Process Improvement Stakeholder Management Problem Solving