Fola Agosu

I’m a customer service-focused professional currently working as a Customer Advisor at The AA, where I support customers with breakdown services, memberships, and roadside assistance. I handle inquiries and complaints with professionalism and empathy, maintain accurate case histories using CRM systems, and promote upgrades and additional services based on customer needs.

Before that, I worked as an Online General Assistant at Sainsbury’s, managing overnight packing and supporting warehouse operations. I completed regular stock checks and updates across online and in-store systems, handled order-related issues promptly, and helped drive continuous improvement in order processing and team efficiency.

From March 2020 to February 2024, I served as a Public Affairs Officer for Lagos State Government, communicating updates from the Governor’s office to the public. I edited and proofread speeches for clarity and impact, managed public events and press conferences, and maintained social media channels while fostering relationships with media outlets.

Earlier roles strengthened my customer care and operational mindset, from working as a Customer Care Representative at True Wash Laundromat—where I resolved issues, managed transactions and records, and used customer feedback to improve service—to Product Photographer at PayPorte Technology. There, I managed the full photography process for e-commerce listings, collaborated with marketing on visual content, ensured quality standards before publishing, and trained new photographers on procedures.