Adenike Shangobiyi
@adeshang
Customer service and logistics professional delivering first-time resolutions and smooth warehouse operations to maximize customer satisfaction.
United KingdomWhat I'm looking for
I’m a customer service professional with a strong background across call centres, retail operations, and warehouse environments. I’m known for being “friendly and efficient,” maximising customer satisfaction through attentive communication, accurate issue resolution, and calm, professional complaint handling.
In customer service roles, I’ve provided support via phone, email, and live chat, while processing refunds and exchanges and maintaining accurate customer account details. I proactively troubleshoot issues for timely first time resolution, monitor customer surveys and feedback, and create corrective actions to improve service quality.
I’ve also built operational strength through hands-on work and leadership. As a Production Operative at Danish Crown, I measured and fed raw materials, operated production equipment, and carried out basic testing and quality checks—then reported faults to maintenance. In warehouse picking & packing at JD Sports, I used hand-held scanners to track stock, packed and labelled orders, sealed packaging, and completed documentation under deadlines.
Earlier in my career, I served as an Executive Assistant Manager and Call Centre Assistant, handling daily administrative/business activity, coordinating logistics across retail hubs, and managing emergency call handling with clear reporting and action plans. I’m currently committed to growth through training in Express Logistics (Warehousing), carbon awareness and energy management, plus NCFE L2 Coding/Programming/Digital & IT, and I’m open to Customer Service Adviser and Support Worker roles where I can add value and continue learning.
Experience
Work history, roles, and key accomplishments
Measured and graded raw materials, operated production machinery and conveyor lines, and performed basic testing and quality checks. Reported equipment faults to maintenance and maintained production areas and stored goods safely using lifting equipment.
Customer Service Advisor
Certitude Care Services
Nov 2022 - Oct 2023 (11 months)
Provided responsive customer service across phone, email, and live chat, processing order requests and maintaining accurate customer records. Resolved technical issues to first-time resolution, handled complaints professionally, and monitored customer feedback to drive service improvements.
Customer Service Adviser
Hodan UK Limited
Apr 2022 - Nov 2022 (7 months)
Resolved customer queries quickly and accurately via phone and email while welcoming enquiries at the front counter. Managed appointment calendars, processed refunds and exchanges, and supported customer satisfaction by addressing escalated complaints diplomatically.
Executive Assistant Manager
All Good Shopping Store
Jan 2007 - Feb 2022 (15 years 1 month)
Managed daily store administration and business activities, coordinating logistics across retail hubs and ensuring procedures for document tracking and data reporting. Handled internal and external correspondence, including customer complaints and invoice/bill settlement, and trained new office workers on key processes and policies.
Call Centre Assistant
Lagos State Emergency Service Centre
Oct 2002 - Nov 2005 (3 years 1 month)
Handled emergency calls using probing to deliver appropriate services based on incident type and created contingency plans for evacuation and redeployment. Produced incident reports, feedback, and action plans for stakeholders, completing work to agreed standards under pressure.
Warehouse Picker & Packer
JD Sports
Dec 2024 - Present (1 year 7 months)
Picked and packed orders from customer sheets using handheld scanners and checked samples for damage. Sealed and labeled products, completed delivery documentation, and loaded goods into vans and lorries.
Education
Degrees, certifications, and relevant coursework
Veritas SC Training
Life Support, First Aid & Emergency Response
Completed Life Support training in 2022 with Veritas SC Training.
Veritas SC Training
First aid and Mental support, First Aid & Mental Support
Completed first aid and mental support training in 2022 with Veritas SC Training.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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