DKDukagjin Krasniqi
@dukagjinkrasniqi1
Experienced operations manager with a focus on strategic planning.
AlbaniaWhat I'm looking for
I am an operations manager with a strong background in strategic planning and execution. My role at Teleperformance Kosova involves optimizing processes and efficiently allocating resources while maintaining strict cost control and budgeting practices. I lead a team of over 100 employees, ensuring that performance metrics and KPIs are met, which is integral to our financial planning.
Previously, as a supervisor, I focused on developing strong teams through effective communication and conflict resolution strategies. I emphasized performance management and provided training and mentorship to foster a positive work environment. My experience as a Junior Quality Manager involved implementing quality assurance procedures and conducting audits to maintain high standards.
Experience
Work history, roles, and key accomplishments
TKOperations Manager
Teleperformance Kosova
Apr 2020 - Present (5 years 2 months)
As an Operations Manager, I drive strategic planning and execution to optimize processes and allocate resources efficiently. I monitor performance metrics and lead a team of over 100 employees, ensuring strict cost control and financial planning.
Supervisor (Team Lead)
Teleperformance Kosova
Dec 2018 - Mar 2020 (1 year 3 months)
In my role as a Supervisor, I focused on developing strong teams through effective communication and conflict resolution. I emphasized performance management and provided training to enhance team capabilities.
Junior Quality Manager
IQ to Link
May 2017 - Dec 2019 (2 years 7 months)
As a Junior Quality Manager, I implemented quality assurance procedures to maintain high standards. My responsibilities included conducting audits, inspections, and data analysis to identify areas for improvement.
MCR Manager
Kujtesa Net
Oct 2012 - Sep 2022 (9 years 11 months)
In the role of MCR Manager, I coordinated media operations and managed crisis communications. I developed multi-channel communication strategies and ensured accurate incident reporting.
Education
Degrees, certifications, and relevant coursework
Universiteti i Prishtinës
Political Science
2012 - 2015
Xhimnazi Xhevdet Doda
Gymnasium, Natural Sciences
2005 - 2008
Availability
Location
AlbaniaAuthorized to work in
Salary expectations
Social media
Job categories
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