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Dukagjin Krasniqi

@dukagjinkrasniqi1

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Experienced operations manager with a focus on strategic planning.

Albania

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What I'm looking for

I am looking for a role that allows me to leverage my operations management skills in a dynamic environment, focusing on team development and process optimization.

I am an operations manager with a strong background in strategic planning and execution. My role at Teleperformance Kosova involves optimizing processes and efficiently allocating resources while maintaining strict cost control and budgeting practices. I lead a team of over 100 employees, ensuring that performance metrics and KPIs are met, which is integral to our financial planning.

Previously, as a supervisor, I focused on developing strong teams through effective communication and conflict resolution strategies. I emphasized performance management and provided training and mentorship to foster a positive work environment. My experience as a Junior Quality Manager involved implementing quality assurance procedures and conducting audits to maintain high standards.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Teleperformance Kosova

Apr 2020 - Present (6 years 2 months)

As an Operations Manager, I drive strategic planning and execution to optimize processes and allocate resources efficiently. I monitor performance metrics and lead a team of over 100 employees, ensuring strict cost control and financial planning.

Operations Management Strategic Planning Performance Metrics Team Leadership Financial Planning

MCR Manager

Kujtesa Net

Oct 2012 - Sep 2022 (9 years 11 months)

In the role of MCR Manager, I coordinated media operations and managed crisis communications. I developed multi-channel communication strategies and ensured accurate incident reporting.

Crisis Management Media Management Communication Strategy Incident Reports

Supervisor (Team Lead)

Teleperformance Kosova

Dec 2018 - Mar 2020 (1 year 3 months)

In my role as a Supervisor, I focused on developing strong teams through effective communication and conflict resolution. I emphasized performance management and provided training to enhance team capabilities.

Team Leadership Performance Management Conflict Resolution Communication Skills

Junior Quality Manager

IQ to Link

May 2017 - Dec 2019 (2 years 7 months)

As a Junior Quality Manager, I implemented quality assurance procedures to maintain high standards. My responsibilities included conducting audits, inspections, and data analysis to identify areas for improvement.

Quality Assurance Auditing Data Analysis Compliance Reporting