Florin Covaciu

Audit operational and administrative processes for financial institutions, verifying documentation accuracy and regulatory compliance. Deliver detailed audit reports and actionable recommendations to senior management.

Led overall operations and served as primary point of contact for institutional partners and clients. Reduced loan arrears by 2.4% while growing the loan portfolio by 13%.

Conducted institutional assessments for 34 financial institutions across Europe and Asia. Prepared detailed reports and communicated recommendations to senior stakeholders.

Led a team of 55+ employees, maintaining high service standards across all client-facing operations. Strengthened customer engagement through new communication and service initiatives.

Directed operational activities across departments serving thousands of customers. Managed documentation, reporting, and stakeholder communication for a CAD 5 million digital transformation program.

Built long-term relationships with customers and business partners. Coordinated regional operations across multiple locations, ensuring accurate reporting and documentation.

Oversaw daily operations across ten branches. Ensured compliance, documentation accuracy, and high standards of customer service.

Managed customer relationships, operational planning, and branch coordination. Introduced new financial products while supporting staff development and service quality.

Led national operational activities during expansion from 3 to 40 branches. Developed policies, procedures, and training programs; managed recruitment and employee development.

Worked with young people with special needs, managing admission, onboarding, and documentation for new arrivals.

Managed warehouse administration and logistics for distribution to 183 pharmacies. Supervised a team of 18 employees and implemented process improvements.

Earned professional certificates in General Management, Financial Management, Human Resources, and Client Relationship Management.

Attended Babeș-Bolyai University in Cluj Napoca, Romania.