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Damilola Adetipe

@damilolaadetipe

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Operations and internal communications specialist who improves customer order accuracy and builds engaged, happy teams.

Sweden

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What I'm looking for

I’m looking for a role where I own operations and customer order accuracy, strengthen internal communications and employee engagement, and keep improving processes—while growing my People & Culture and communication expertise.

I’m an Operations Specialist with a strong internal communications and People & Culture focus, currently at Sellpy in Stockholm. I take ownership of order accuracy and operational reliability by investigating missing items and shipment discrepancies, correcting records, and coordinating with the right departments to keep products advertized and sellable.

In my day-to-day work, I manage customer claims and returns end-to-end—processing and evaluating issues, issuing refunds for eligible claims, and maintaining clear, precise transaction records. I also monitor delivery exceptions and delays, update inventory for returned items not collected from parcel shops, and determine the right disposition for returned or disputed items (resend, refund, or retain).

I also invest in the people side of performance. As a People Happiness Team member, I manage employee happiness and satisfaction, strengthen internal communication between employees and the organization, and help ensure a smooth workplace experience through employee welfare initiatives and engagement activities.

My background supports this blend of operations and communications: I’ve worked on process improvement and employee survey accountability as an APT Representative, audited an internal project, and developed a CRM proposal and strategy for an international non-profit. With ITIL Foundation certification and ongoing growth through programs like the Sellpy Master’s Program, I’m energized by roles where I can streamline operations, improve communication, and continuously raise service quality.

Experience

Work history, roles, and key accomplishments

Current

People Happiness Team Member

Current

Sellpy

Oct 2022 - Present (3 years 8 months)

Managed employee happiness and satisfaction by supporting employee welfare and improving the workplace experience. Led internal communication activities and created engagement ideas to increase staff motivation.

People Management Employee Engagement Internal Communications Team Coordination Leadership

Current

Operations Specialist

Current

Sellpy

Mar 2022 - Present (4 years 3 months)

Investigated missing items and shipment discrepancies, corrected product records and listings, and coordinated with internal teams to resolve order and return issues. Processed eligible customer claims, issued refunds, managed returned items, and maintained accurate audit-ready records.

order fulfillment Inventory Management Claims Management Returns Processing Cross functional Coordination Record keeping Process Improvement

Potentialpark Auditor

Potentialpark

Oct 2021 - Oct 2021 (0 months)

Audited the Audit Power Week (APW) project and researched career websites, application flows, and social/mobile career channels. Converted research results into the criteria catalogue.

Auditing Career Channel Research Documentation Data Analysis

CRM Strategy Developer

Concrete Jungle Foundation

Jan 2021 - Apr 2021 (3 months)

Developed and implemented a CRM proposal and strategy through research and interviews focused on current CRM practices. Produced a detailed strategy report with recommendations and budgets and supported the implementation.

CRM Strategy Research And Analysis Report Writing Budgeting Implementation Support

Communications Account Manager

Redcare HMO

Feb 2019 - Aug 2019 (6 months)

Assisted customers with service package requests, monitored service level agreements, and handled inbound inquiries by phone and written channels. Produced health communication materials and organized health events, workshops, and client meetings.

Customer Service SLA Management Logistics Coordination

Bank Teller

Sterling Bank Plc

May 2017 - Sep 2018 (1 year 4 months)

Processed customer financial transactions including deposits, withdrawals, cheques, transfers, bills, and credit card payments, and supported account openings. Assisted with customer problem-solving and inquiries and informed customers about available banking products.

Cash Handling Customer Support Reporting

Executive Assistant

Paris5thave

Jan 2016 - Apr 2016 (3 months)

Gathered content and prepared strategic communication materials including reports, newsletters, and blog articles. Researched brands and trends, maintained client contacts for sponsorships, and planned CEO interviews and conferences.

Executive Support Strategic Communications Research Client Relationship Management

Communications Assistant

Brandconnect Media

Jul 2014 - Mar 2015 (8 months)

Managed advertisement projects with the communications manager and graphic artists, and monitored media placements to ensure accurate display. Assisted with press releases, newsletters, brochures, and other communication materials.

Media Monitoring Press Release Writing Newsletter Production Brochure Writing Cross functional Coordination