Looking for a job

Michael Freeman

@michaelfreeman

Message

I improve logistics and operations through analytics, process redesign, and workforce planning.

Sweden

Message

What I'm looking for

I'm looking to contribute to efficient, well-functioning teams through structured ways of working, analytics, process improvement, and continuous improvement.

I've coordinated logistics operations at Asia IBS in Stockholm, redesigning documentation to remove redundant steps and reducing inspection time by two hours per inspector per assignment.

I use shipment-volume analysis, operational reporting, and multilingual visual process guides to identify efficiency opportunities and make measurement procedures easier to follow.

At Telia and Silverado, I've supported daily operations, built client relationships, led change initiatives, developed onboarding and retention KPIs, and redesigned onboarding and training programs to reduce associated costs by about 30%.

Earlier at Virginia Mason Franciscan, I supported Epic EMR implementation, managed procurement and inventory, built an Excel budget tracker, and contributed UX input that improved process efficiency and reduced manual errors.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator

Asia IBS

May 2025 - Dec 2025 (7 months)

Coordinated logistics operations with a multilingual team, identified and eliminated process bottlenecks, and reduced inspection times by 2 hours per inspector per assignment. Developed multilingual visual process guides and conducted operational reporting and analytics.

Logistics Process Improvement Data Analysis Operational Reporting Multilingual Communication

Operations Specialist

Telia

Feb 2023 - Jul 2025 (2 years 5 months)

Collaborated with multidisciplinary teams to ensure targets were met, supported daily activities, and documented care routines. Led customer service and business operations by building new client relationships and contributing to organizational workflow.

Operations Customer Service Customer Relationship Management Cross Cultural Collaboration

Assistant Administrator

Silverado

Jun 2019 - Dec 2022 (3 years 6 months)

Partnered with leadership and teams to align priorities and communicate changes, drove cross-functional change management initiatives, and developed a KPI framework for onboarding and retention. Redesigned onboarding and training programs, reducing costs by ~30%.

Change Management KPI development Onboarding Training Program Design Cost Reduction

Administrative Assistant

Virginia Mason Franciscan

May 2015 - Sep 2018 (3 years 4 months)

Worked with clinical and administrative staff on EMR implementation and procurement, managed procurements and inventory, and built a custom Excel budget tracking tool. Selected as administrative lead for a company-wide Epic EMR implementation.

EMR Implementations Procurement Inventory Management Excel Budget Tracking