aber brenda
@aberbrenda
I support customers, orders, and CRM workflows across financial services and e-commerce.
UgandaWhat I'm looking for
I've supported customers at Gods Time Best Enterprise-Kitgum, handling deposits, withdrawals, money transfers, account inquiries, and transaction issues. I communicate clearly with customers during time-sensitive situations and help de-escalate concerns.
I also ran an online clothing business, managing WhatsApp customer communication, product sourcing, sales, orders, and delivery-related questions. This gave me practical experience managing customer expectations throughout the purchasing process.
More recently, I've built lead-generation and CRM projects using HubSpot CRM, Apollo.io, LinkedIn, and Google Sheets, while practising e-commerce support workflows in Shopify and Gorgias. I'm trained through HubSpot and focused on delivering clear, positive customer experiences in remote support roles.
Experience
Work history, roles, and key accomplishments
Customer Service & Financial Services Assistant
Gods Time Best Enterprise
Dec 2018 - Sep 2019 (9 months)
Assisted customers with financial service requests, processed transactions accurately, and resolved transaction issues. Handled frustrated customers calmly and communicated clearly to de-escalate situations.
Education
Degrees, certifications, and relevant coursework
Institute of Certified Public Accountants of Uganda
Certified Public Accountant, Accounting
2020 - 2024
Pursued Certified Public Accounting studies, completing Level 3.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Job categories
Skills
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