Florence Martin

I’m a professional, customer-focused support specialist with 2+ years of experience in front desk operations, client relations, and administrative assistance. I’m known for handling calls, emails, inquiries, scheduling, and complaint resolution in fast-paced environments.

In my current role as a Front Desk Officer / Administrative Assistant, I provide daily customer support to parents, visitors, and staff. I manage inbound calls and emails, maintain organized records and documentation, and support administrative operations while multitasking effectively.

Previously, at a dental clinic, I welcomed and assisted patients, coordinated appointment scheduling, and handled front desk communications. I also maintained patient records and supported administrative processes to ensure a smooth client experience.

I’ve also strengthened my communication and digital presence through a Social Media Manager contract, creating engaging content and responding to customer inquiries online. With my B.Sc. in Business and strong remote work etiquette, I’m comfortable working across time zones and delivering consistent service remotely.