Florence Espina
@florenceespina
Detail-oriented virtual assistant skilled in automation, support, and content.
PhilippinesWhat I'm looking for
I am a detail-oriented and highly adaptable Virtual Assistant with hands-on experience in customer support, administrative tasks, content moderation, and project management. I consistently deliver timely project execution, smooth invoicing processes, and engaging social media content while setting up automations and optimizing workflows.
My background includes live chat and web messaging support, social media moderation, basic site support and administrative functions, and tools expertise such as GoHighLevel (Certified Specialist), Vendasta, PureCloud, Microsoft Office, and Google Workspace. I learn quickly, work independently, and focus on resolving issues to ensure strong customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Level 9 Virtual
Mar 2024 - Jun 2025 (1 year 3 months)
Managed client projects, scheduled and tracked tasks to ensure timely completion, and provided customer support while creating and scheduling social content to enhance brand presence; processed invoices and prepared tailored quotes.
Chat Support Moderator
Awesome CX
Aug 2023 - Mar 2024 (7 months)
Provided real-time web messaging support and social media moderation, resolved customer inquiries efficiently, and offered fashion consultation to improve shopping experience and foster brand loyalty.
Administrative Assistant
A.T. Dumlao Construction, Inc.
Jul 2022 - Aug 2022 (1 month)
Supported office administration and site compliance by performing data entry, filing, billing document preparation, and conducting site visits to ensure adherence to safety regulations.
Education
Degrees, certifications, and relevant coursework
Florence hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
Job categories
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