Florence Dei
@florencedei
Versatile virtual assistant and data-savvy operations professional.
GhanaWhat I'm looking for
I am a versatile virtual assistant and data-focused operations professional with hands-on experience supporting businesses and executives remotely. I combine strong administrative skills with e-commerce support and customer-facing roles to deliver reliable, timely results.
I have delivered freelance support on platforms like Upwork, Fiverr and Freelancer.com, managing calendars, email correspondence, client databases, and online store setups including Amazon KDP and Shopify. I also tutor mathematics online, adapting lessons to individual students from Grade 1 through high school.
As a data analyst intern and project contributor, I co-led marketing data analysis projects, cleaned and visualized data with Power BI, and prepared stakeholder presentations that informed client acquisition strategies. I have also led community and team efforts for testing and content delivery, coordinating via Teams, WhatsApp and Zoom.
I prioritize clear communication, organized workflows and measurable outcomes, and I seek roles where I can apply administrative leadership, data skills and e-commerce experience to support growth-oriented teams.
Experience
Work history, roles, and key accomplishments
Deliver personalized mathematics lessons for students from Grade 1 to high school, adapting lesson plans to individual learning paces and tracking student progress to improve outcomes.
Executive Virtual Assistant
Upwork / Fiverr
Jan 2023 - Present (3 years 5 months)
Provide administrative and project support to business owners, managing calendars, email correspondence, meeting coordination, and online store setups, ensuring timely delivery of high-quality client deliverables.
Remote Team Lead
Freelance Clients
Jan 2020 - Present (6 years 5 months)
Led remote teams to deliver marketing, content, and administrative projects, acting as liaison between executives, designers, and writers to streamline workflows and ensure project success.
Business Support Consultant
Level Up Fashion Technology Ltd
Feb 2025 - Mar 2025 (1 month)
Developed a digital marketing strategy and a 3-month social media content calendar for a fashion-tech startup, and supported operational planning for the company’s online platform.
Community Manager
uTest Ambassador
Sep 2024 - Dec 2024 (3 months)
Formed and led an online testing community, coordinated communication and task assignments across Teams and WhatsApp, and ensured efficient feedback loops between testers and project managers.
Provided chat and email support for Shopify-related issues including order tracking, refunds, store setup, and app integrations, maintaining high customer satisfaction and documenting recurring issues.
Data Analyst Intern
Excelerate
Jun 2024 - Sep 2024 (3 months)
Co-led a marketing data analysis project to improve client acquisition strategies, cleaned and analyzed campaign data, created Power BI visualizations, and presented actionable recommendations to stakeholders.
Completed accurate and efficient data entry projects, generated targeted leads, conducted cold emailing campaigns, and maintained client databases with outreach reporting for multiple clients.
Education
Degrees, certifications, and relevant coursework
University of Professional Studies, Accra
Bachelor of Science, Accounting and Finance
Pursuing a Bachelor of Science in Accounting and Finance, expected to graduate in 2025.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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