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Sarah Manu

@sarahmanu

I’m a detail-driven Virtual Assistant providing remote executive support, precise documentation, and SLA-driven operations for global teams.

Ghana

Message

What I'm looking for

I’m looking for a US-based remote role where I can support senior stakeholders with executive/admin work, fast inbox and task coordination, and SLA-driven follow-through, while staying proactive, organized, and deadline-focused.

I’m a detail-oriented Virtual Assistant with 5+ years of experience supporting senior stakeholders in global organizations through reliable remote administrative and operational support. I’m trusted to work independently while keeping proactive communication and strict deadlines.

I manage calendars, high-volume inboxes, documentation, research, reporting, and task coordination with precision and professionalism. In regulated environments, I also maintain accurate records for audits and operational reviews.

Whether coordinating requests across multiple time zones or following defined procedures while juggling competing priorities, I stay responsive and organized. I use Google Workspace, Microsoft Office, Slack/Teams, and task tools like Trello/Asana to deliver consistent, SLA-driven results.

Experience

Work history, roles, and key accomplishments

Fraud Analyst (Remote Ops)

BNP Paribas Personal Finance (UK)

Dec 2021 - Aug 2025 (3 years 8 months)

Served as a primary remote support contact for internal stakeholders, handling requests with strict response-time SLA adherence. Managed high-volume inboxes, maintained audit-ready documentation, coordinated follow-ups across time zones, and produced structured reports for operational reviews.

Inbox Management SLA Audit Support Documentation Control Report Preparation

Analyst (Cybersecurity & Data Ops)

Foreign, Commonwealth & Development Office (UK)

Jun 2021 - Dec 2021 (6 months)

Supported administrative and documentation workflows in a regulated remote environment while handling multiple deadlines. Conducted research, compiled internal reports, and maintained accurate records for review processes using defined procedures.

Procedure adherence Research Reporting Documentation Procedure Adherence Remote Administrative Support Quality Control

Digital Banking & User Support Assistant

Société Générale Ghana

Sep 2019 - Sep 2020 (1 year)

Supported user onboarding and system access requests, maintaining accurate records to support banking operations. Provided professional customer service through clear communication and supported data updates, reporting, and administrative workflows.

Customer Support User Onboarding Record Maintenance Reporting Professional communication