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Margaret HammondMH
Open to opportunities

Margaret Hammond

@margarethammond

Proactive Virtual Assistant with expertise in data analytics and operations.

Ghana
Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my skills in data analytics and operations.

I am a proactive and detail-oriented Virtual Assistant with a strong background in data analytics, customer success, and operations. My expertise lies in managing executive priorities, organizing workflows, and supporting high-performing teams. I have a proven track record in process optimization and cross-functional collaboration, which has enabled me to excel in remote communication and project management.

Throughout my career, I have developed over 20 interactive dashboards that significantly reduced report preparation time and increased team efficiency. My experience includes onboarding and training junior analysts, conducting data quality checks, and streamlining customer service processes to enhance satisfaction rates. I am passionate about leveraging my skills to support organizations in achieving their goals and improving operational efficiency.

Experience

Work history, roles, and key accomplishments

FE
Current

Data Analyst, Lead

F&M Enterprise

Sep 2024 - Present (1 year)

Developed 20+ interactive dashboards, reducing weekly report prep time by 40%. Managed shared file systems and automated processes, increasing team efficiency by 30%. Onboarded and trained 3 junior analysts, decreasing reporting errors by 25%.

JL

Recruitment Assistant

JR Trade Ltd

Mar 2025 - Mar 2025 (0 months)

Designed a professional job flyer to attract qualified sales representative candidates. Screened over 30+ resumes to shortlist top applicants based on set criteria. Scheduled and coordinated interviews between candidates and the CEO, streamlining the hiring process.

FE

Data Analyst

F&M Enterprise

Apr 2024 - Aug 2024 (4 months)

Conducted data quality checks across 10+ datasets, boosting accuracy by 35%. Automated 5 key reports using Excel, cutting manual tasks by 50%. Supported department heads with data summaries that improved meeting efficiency by 20%.

TH

Customer Success Representative

The/Studio

Aug 2023 - Oct 2023 (2 months)

Handled 60+ customer tickets weekly with a 95% satisfaction rating. Reduced error rates in custom order workflows by 20% through process streamlining. Boosted team fulfillment rates by 25% by improving client-design team communication.

KL

Head of Retail Operations

KAB-FAM Ghana Ltd

Nov 2020 - May 2022 (1 year 6 months)

Implemented staff incentive program that increased sales by 20% and retention by 35%. Trained 20+ retail staff across 8 branches, improving customer satisfaction scores by 30%. Introduced inventory SOPs that cut stock discrepancies by 40%.

KL

Retail Branch Manager

KAB-FAM Ghana Ltd

Oct 2017 - Nov 2020 (3 years 1 month)

Managed daily operations for a $100K+ monthly revenue branch. Reduced inventory shrinkage by 45% through strict reconciliation and audits. Increased quarterly revenue by 15% through targeted upselling and team coaching.

Education

Degrees, certifications, and relevant coursework

UG

University of Ghana

Bachelor of Arts, Economics & Statistics

Studied core principles of economics and statistical analysis. Gained proficiency in data interpretation, quantitative methods, and economic modeling.

Tech stack

Software and tools used professionally

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Margaret Hammond - Data Analyst, Lead - F&M Enterprise | Himalayas