Margaret Hammond
@margarethammond
Proactive Virtual Assistant with expertise in data analytics and operations.
What I'm looking for
I am a proactive and detail-oriented Virtual Assistant with a strong background in data analytics, customer success, and operations. My expertise lies in managing executive priorities, organizing workflows, and supporting high-performing teams. I have a proven track record in process optimization and cross-functional collaboration, which has enabled me to excel in remote communication and project management.
Throughout my career, I have developed over 20 interactive dashboards that significantly reduced report preparation time and increased team efficiency. My experience includes onboarding and training junior analysts, conducting data quality checks, and streamlining customer service processes to enhance satisfaction rates. I am passionate about leveraging my skills to support organizations in achieving their goals and improving operational efficiency.
Experience
Work history, roles, and key accomplishments
Data Analyst, Lead
F&M Enterprise
Sep 2024 - Present (1 year)
Developed 20+ interactive dashboards, reducing weekly report prep time by 40%. Managed shared file systems and automated processes, increasing team efficiency by 30%. Onboarded and trained 3 junior analysts, decreasing reporting errors by 25%.
Recruitment Assistant
JR Trade Ltd
Mar 2025 - Mar 2025 (0 months)
Designed a professional job flyer to attract qualified sales representative candidates. Screened over 30+ resumes to shortlist top applicants based on set criteria. Scheduled and coordinated interviews between candidates and the CEO, streamlining the hiring process.
Data Analyst
F&M Enterprise
Apr 2024 - Aug 2024 (4 months)
Conducted data quality checks across 10+ datasets, boosting accuracy by 35%. Automated 5 key reports using Excel, cutting manual tasks by 50%. Supported department heads with data summaries that improved meeting efficiency by 20%.
Customer Success Representative
The/Studio
Aug 2023 - Oct 2023 (2 months)
Handled 60+ customer tickets weekly with a 95% satisfaction rating. Reduced error rates in custom order workflows by 20% through process streamlining. Boosted team fulfillment rates by 25% by improving client-design team communication.
Head of Retail Operations
KAB-FAM Ghana Ltd
Nov 2020 - May 2022 (1 year 6 months)
Implemented staff incentive program that increased sales by 20% and retention by 35%. Trained 20+ retail staff across 8 branches, improving customer satisfaction scores by 30%. Introduced inventory SOPs that cut stock discrepancies by 40%.
Retail Branch Manager
KAB-FAM Ghana Ltd
Oct 2017 - Nov 2020 (3 years 1 month)
Managed daily operations for a $100K+ monthly revenue branch. Reduced inventory shrinkage by 45% through strict reconciliation and audits. Increased quarterly revenue by 15% through targeted upselling and team coaching.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Arts, Economics & Statistics
Studied core principles of economics and statistical analysis. Gained proficiency in data interpretation, quantitative methods, and economic modeling.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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