Clifford Izuchukwu
@cliffordizuchukwu
Dedicated Customer Support Specialist with a proven track record.
What I'm looking for
I am a dedicated Customer Support Specialist with a proven track record of resolving complex inquiries and boosting customer satisfaction through empathetic, solution-focused service. My experience in high-volume support roles has equipped me with the skills necessary to handle customer inquiries efficiently and effectively.
During my time at N-Power, I resolved 95% of customer inquiries within 24 hours, which led to a 30% increase in customer satisfaction rates. I pride myself on my ability to communicate clearly and provide friendly support, particularly in fast-paced ICT and web3 environments. My background in biochemistry has also honed my analytical skills, allowing me to tackle technical issues with confidence.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
N-Power
Mar 2022 - Jan 2023 (10 months)
Resolved 95% of customer inquiries within 24 hours, boosting satisfaction rates by 30% through proactive problem-solving and empathetic communication in a high-volume support role.
Customer Care
Chibex ICT Centre
Aug 2019 - Jan 2020 (5 months)
Tackled tons of tech queries at the ICT center, fixing most by day’s end, lifting customer smiles by 30% with quick, friendly help.
Education
Degrees, certifications, and relevant coursework
University of Nigeria Nsukka
Bachelor of Science, Biochemistry
2020 - 2024
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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