Open to opportunities

Floraveil Juguilon

@floraveiljuguilon

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Customer service professional with a background in hospitality.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with experience in various roles across the hospitality and finance sectors. My journey began as a Cashier and Assistant Outlet Attendant at Orange Brutus Inc., where I honed my skills in processing payments and providing exceptional service to customers. This role taught me the importance of adaptability and effective communication in a fast-paced environment.

As I progressed in my career, I took on part-time roles such as a Waitress at Casablanca Restaurant, where I welcomed guests and ensured they had a memorable dining experience. My commitment to delivering outstanding service continued as a Receptionist at Harimariz Dormitory, where I was responsible for greeting visitors and confirming bookings. Most recently, I worked as a Client Service Representative at Radiowealth Finance Company Inc., where I managed customer inquiries and complaints, further enhancing my problem-solving skills.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Vervent Phils.

Jul 2023 - Present (2 years)

Directly helped customers with their concerns, provided information about the company's products and services, and processed returns. Worked directly with customers to provide assistance, resolve complaints, answer questions, and process orders.

Customer Support Product Knowledge Order Processing

Client Service Representative

Radiowealth Finance Company Inc.

Dec 2022 - Present (2 years 7 months)

Responded to inquiries, answering customer questions and providing information about products or services. Managed complaints, handling and resolving conflicts, and built and maintained customer relationships.

Customer Service Conflict Resolution Relationship Building inquiry handling Complaint Handling

Receptionist

Harimariz Dormitory

Mar 2021 - Present (4 years 4 months)

Greeted guests and confirmed bookings and reservations. Responsible for greeting visitors and delivering exceptional customer service assistance.

Guest Service Customer Service Communication

Waitress

Casablanca Restaurant

Jun 2020 - Present (5 years 1 month)

Welcomed and seated guests, taking their orders and relaying them to the kitchen. Provided excellent service to restaurant patrons.

Order Taking Guest Seating Customer Service Food Service Communication

Cashier / Assistant Outlet Attendant

Orange Brutus Inc.

Aug 2016 - Present (8 years 11 months)

Processed and received payments, issuing receipts to customers. Operated a cash register, communicated with customers, and assisted other restaurant staff as needed.

Customer Service Payment Processing