At SELBETTI TECNOLOGIA, I provide remote and on-site second-level technical support, troubleshoot hardware and software issues, and record and escalate incidents through ITSM systems.
I also handle preventive and corrective maintenance, equipment setup, software updates, and IT asset inventory. I create and update procedures and coordinate with suppliers to support operational efficiency and compliance.
Previously, as an IT Administrator at SELINA HOTELS, I supported networks, operating systems, CCTV, smart locks, IoT, POS systems, printers, and corporate software. I contributed to IT infrastructure projects involving Google Workspace and Ubiquiti Networks, and created operating procedures and user training for new systems.
At SELINA HOTELS, I was responsible for leading technology innovation initiatives and developing action plans and network and telecommunications projects. Earlier, as a Support Analyst at SELECT AUTOMAÇÃO, I provided field and remote support and worked on infrastructure, networks, telephony, audio, and CCTV.
