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Egeralda Cala

@egeraldacala

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Customer Service Specialist supporting international clients in Spanish through chat, email, and WhatsApp.

Albania

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What I'm looking for

I'm interested in remote roles in Customer Support, Chat/Email Support, E-commerce, and Data Administration, as well as work in AI-assisted translation/review, localization, proofreading, and content evaluation.

From 2021 to 2024, I provided customer service to international clients in Spanish for Various Companies / Offices. I handled chat, email, and WhatsApp inquiries, followed up on queries, and provided administrative assistance.

At Teleperformance, Tirana, I supported customers, handled requests, complaints, and escalations, and maintained accurate records in CRM systems. I also used Microsoft Excel and online communication tools in my daily workflows.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist (Spanish Language)

Various Companies / Offices

Jan 2021 - Dec 2024 (3 years 11 months)

Provided high-quality customer service to international clients in Spanish, handling interactions via chat, email, and WhatsApp. Managed problem-solving, query follow-ups, and administrative assistance using CRMs and Microsoft Excel.

Customer Service Customer Support Live Chat Email Support WhatsApp CRM Excel Problem Solving Administrative Support

Customer Service Specialist

Teleperformance

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered professional support and structured communication with customers, managing requests, complaints, and escalations efficiently. Maintained accurate customer records within CRM systems.

Customer Service Customer Support CRM Complaint Handling Escalation Management Data Management