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Aurora Myrtaj

@auroramyrtaj

Customer Support Specialist at Teleperformance, assisting Skyscanner and eBay UK customers with travel and marketplace issues.

Albania

Message

At Teleperformance Global Services, I support international customers across travel and e-commerce platforms, including Skyscanner and eBay UK. I handle inquiries, account concerns, complaints, and service requests through live chat, email, and phone.

For Skyscanner, I assisted customers with flight searches, travel options, booking information, and platform issues. For eBay UK, I supported buyers and sellers with orders, payments, returns, refunds, and marketplace procedures, using Zendesk, Freshdesk, and HubSpot CRM to manage support cases.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist - Skyscanner

Current

Teleperformance Global Services

Jan 2023 - Present (3 years 9 months)

Assisted customers with inquiries related to flight searches, travel options, booking information, and platform functionality. Provided support through live chat, email, and phone, and managed support tickets using CRM platforms including Zendesk, Freshdesk, and HubSpot.

Zendesk Freshdesk HubSpot Live Chat Email Support Phone Support Troubleshooting Case Management Customer Inquiry Resolution Complaint Resolution Data Protection

Current

Customer Support Specialist

Current

Teleperformance Global Services

Aug 2020 - Present (6 years 2 months)

Provide customer support to international clients, handling inquiries, account-related issues, and service requests through multiple communication channels. Manage customer interactions using CRM and ticketing systems, resolve complaints, and coordinate with internal teams on escalated cases.

Zendesk Freshdesk HubSpot Ticketing Systems Live Chat Email Support Phone Support Complaint Resolution Case Management Customer Inquiry Resolution Issue escalation Data Entry Microsoft Office Google Workspace Jira Notion Linear Monday.Com

Customer Support Specialist - eBay UK

Teleperformance Global Services

Jan 2020 - Dec 2023 (3 years 11 months)

Provided customer support to UK-based customers, assisting with account inquiries, orders, payments, returns, and refunds. Handled buyer and seller inquiries, investigated complaints, and escalated complex cases to appropriate teams.