Open to opportunities

Gentjan Guce

@gentjanguce

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Dedicated Security Analyst with a strong background in customer service.

Albania

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What I'm looking for

I am looking for a role that challenges my cybersecurity skills and offers opportunities for growth.

With over five years of experience as a customer service representative, I have developed a strong foundation in problem-solving and user support. My role at Teleperformance Albania has allowed me to assist thousands of users with both simple and complex software-related issues, honing my troubleshooting skills and enhancing my ability to communicate effectively.

Recently, I acquired a Google Cybersecurity Certificate, which has fueled my passion for cybersecurity and information assurance. I am eager to take on new challenges in this field, leveraging my skills in critical thinking, attention to detail, and technical expertise in tools such as SQL, Python, and various intrusion detection systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance Albania

Jan 2018 - Present (7 years 7 months)

Supported thousands of users with software-related problems or requests, including both simple and complex problems, normal and abnormal system behavior. Acquired Google Cybersecurity Certificate and am eager to learn and take on new challenges.

HelpDesk+Troubleshooting Windows 8.1 Windows 10 MacOS Customer Service Communication Problem Solving Technical Support

Education

Degrees, certifications, and relevant coursework

Google

Certificate, Cybersecurity

2023 - 2023

Acquired the Google Cybersecurity Certificate, demonstrating a strong understanding of cybersecurity principles and practices. This certification equipped me with essential skills for identifying and mitigating security threats.

Gentjan Guce High school

High School Diploma, General Studies and Civil Engineering

2016 - 2018

Completed high school education. Additionally, pursued two years of a Bachelor's degree in Civil Engineering, gaining foundational knowledge in the field.