Looking for a job

Nabella Noviari

@nabellanoviari

Customer service management professional with a hospitality background, experienced in service quality supervision and issue escalation.

Indonesia

Message

What I'm looking for

I am seeking a remote customer support or virtual assistant role where I can use strong communication, system experience (Opera PMS, MS Office), and operational skills to improve customer satisfaction and streamline processes.

I am a customer support and operations professional with 4+ years of experience in service, administrative, and system-based work, focused on resolving inquiries via email, phone, and internal systems.

In supervisory and frontline roles at full-service hotels, I handled guest relations, reservations, billing, and reporting using Opera PMS and Microsoft Office, coordinated with internal teams, and escalated issues to maintain service quality.

I seek remote customer support or virtual assistant roles where I can apply strong communication, documentation, and operational skills to improve customer satisfaction and streamline processes.

Experience

Work history, roles, and key accomplishments

Current

Front Office Supervisor

Current

Hotel Majapahit Surabaya - MGallery

Jun 2021 - Present (4 years 7 months)

Supervised front office and customer service operations, monitored reservations and billing using Opera PMS and Microsoft Office, and coordinated cross-team issue resolution to maintain high guest satisfaction.

Customer Support Opera PMS Reservations Management Billing Microsoft Office Guest Relations Reporting

Welcomer Online

Hotel Wyndham Surabaya City Center

Jun 2019 - Apr 2020 (10 months)

Handled inbound and outbound guest calls, managed call routing and documentation, and executed service follow-up to improve response accuracy and customer satisfaction.

Phone Support Routing Documentation Data Entry

Front Office Intern

Hotel Impiana Kuala Lumpur City Center

Aug 2018 - Feb 2019 (6 months)

Assisted front office operations with guest inquiries, data entry, check-in support, and telephone handling while learning system workflows and administrative reporting.

Data Entry Microsoft Office Documentation Service standards