Luis Sanchez

Engaged in proactive moderation of user-generated content, ensuring compliance with Grindr's Community Guidelines and Terms of Service. Responded to diverse user inquiries related to account security, privacy, and community standards, while leveraging Zendesk for efficient issue resolution and KPI monitoring.

Managed customer interactions across multiple channels including Email, Live Chat, Facebook, Instagram, and Twitter using Gorgias. Handled order fulfillment, credits, sales, and returns in Shopify Ecommerce, while also identifying common customer pain points and collaborating with the marketing team.

Identified and engaged with educational institutions to expand online reach and managed relationships with existing schools and teachers to ensure platform value. Tracked student engagement, course completion rates, and overall school satisfaction to drive client retention.

Provided detailed conversations in Spanish for students in the US through video sessions, facilitating language practice and cultural exchange. Supported students in improving their Spanish proficiency by engaging in structured and spontaneous discussions.

Administered, translated, migrated, and optimized websites using WordPress, including page building and user manual creation. Implemented SEO techniques, Google Ads, and targeted ads to enhance search engine positioning and website traffic, while also editing Figma wireframes.

Currently pursuing a Master's Degree focusing on Digital Marketing, Analytics, and User Experience. The program covers advanced strategies in online marketing and data analysis.

Completed a Bachelor's Degree in Marketing, gaining foundational knowledge in market research, consumer behavior, and strategic marketing principles.