Fidelis Mindu
@fidelismindu
Customer Support Executive with a proven track record in satisfaction.
KenyaWhat I'm looking for
I am a dedicated Customer Support Executive with extensive experience in resolving customer inquiries and complaints, achieving a remarkable 90% satisfaction rate at Syokinet Solutions Limited. My proactive approach to customer service has allowed me to build strong rapport with clients, ensuring their needs are met efficiently and effectively. I have a proven track record in maintaining accurate customer records and enhancing personalized support, which has significantly contributed to customer retention.
Previously, I served as an Administrative Assistant at Mhet Systems, where I managed documentation and schedules for over 15 employees. My ability to deliver clear and organized reports to stakeholders has been recognized and appreciated. I am skilled in strategic planning and project coordination, utilizing various project management tools to streamline processes. My commitment to continuous improvement and customer satisfaction drives my professional ethos, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Syokinet Solutions Limited
Jul 2020 - Present (4 years 11 months)
Resolved customer inquiries and complaints efficiently, achieving a 90% satisfaction rate through attentive listening, problem-solving, and clear communication. Participated in training sessions to enhance product knowledge and communication skills while utilizing CRM software for accurate client record management.
Administrative Assistant
Mhet Systems
Jan 2018 - Jun 2020 (2 years 5 months)
Managed and organized documentation and schedules for a team of over 15 employees, ensuring timely updates and smooth workflow coordination. Prepared reports and presentations for stakeholders, receiving positive feedback for clarity and organization.
Education
Degrees, certifications, and relevant coursework
SUSt. Paul's University
Diploma, Business Management
2017 - 2019
Completed a Diploma in Business Management, focusing on essential business principles and practices that enhance operational efficiency and management skills.
SUSt. Paul's University
Certificate, Business Management
2016 - 2017
Achieved a Certificate in Business Management, gaining foundational knowledge in business operations and management strategies.
KCKenya Utalii College
Certificate, Front Office Management
2016 - 2016
Completed a Certificate in Front Office Techniques, which covered essential skills for managing front office operations and customer service.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
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