Feyisayo User

I've supported customers and grown revenue across iFitness, MTN Nigeria, Worthycademy, and Wema Bank. I handle front desks, call queues, complaints, billing issues, and follow-up with a solve-the-problem-first approach.

At iFitness, I serve 150 to 200 members daily, sign up 25 to 35 new memberships each month, and keep renewals above 80%. I also promote personal training and fitness classes, generating 10 to 15 additional sales weekly.

At MTN Nigeria, I handled 60 to 80 daily calls covering billing, data, SIM, and network concerns while maintaining quality scores above 90%. By resolving root issues and recommending better-value plans, I retained more than half of customers considering porting out.

I've also converted one in four enrollment inquiries at Worthycademy and helped reduce first-month student dropouts by about 15%. At Wema Bank, I guided customers to digital banking channels, signed up 15 to 20 ALAT users weekly, and followed transaction complaints through to resolution.