Fer User

I’m a bilingual Customer Support Agent with strong communication skills and experience navigating high-stakes bilingual workflows. At Concentrix (Lyft Project), I provided bilingual support through chat, phone, and email, resolving customer inquiries related to services, payments, and accounts while collaborating with internal teams to resolve issues efficiently. I consistently met quality and performance standards, maintained a 95% customer satisfaction rating, and quickly adapted to remote digital tools and workflows.

I’m detail-oriented, organized, and adaptable, with a C1 English proficiency (CEFR certified). Before customer support, I worked as a Bartender and food service assistant, preparing basic cocktails, supporting bar operations, and delivering excellent customer service by collaborating with the kitchen and operational team—experience that strengthened my active listening and empathy.