Open to opportunities

Diego Correa

@diegocorrea

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Bilingual customer support specialist delivering empathetic, solution-first support for U.S. clients.

Colombia

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What I'm looking for

I’m looking for a remote or customer-facing support role where I can own cases end-to-end, collaborate across teams, and use tools like Salesforce/Zendesk to deliver fast, empathetic resolutions for U.S.-based customers.

I’m a bilingual customer support specialist with 4+ years of experience bridging hospitality and remote, tech-driven environments. I’m known for handling high-pressure guest and customer issues with empathy, accuracy, and a solution-oriented mindset—especially when payments and operational workflows are involved.

In my support roles, I help restaurant owners and managers using cloud-based POS and payment platforms, resolve high-volume inquiries across phone, chat, and email, and keep cases organized in Salesforce and Asana. I also manage refunds, credits, and returns following guidelines while collaborating cross-functionally to resolve urgent, time-sensitive issues.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Fonda Technologies Inc.

Dec 2024 - Present (1 year 6 months)

Supported restaurant owners and managers using a cloud-based POS and payment platform, resolving operational and payment-related issues in a fast-paced remote environment. Managed high-volume customer inquiries and maintained accurate case documentation in Salesforce and Asana while collaborating cross-functionally on urgent cases.

Asana Ticketing Urgent Cases Operational Support

Bilingual Customer Service Representative

Concentrix Colombia

Jun 2024 - Dec 2024 (6 months)

Handled customer inquiries via email, chat, and phone while processing refunds, credits, and returns according to corporate guidelines. Managed customer service tools including Zendesk, Stripe, and Slack to ensure timely resolutions.

Customer Support Refund & Credit Handling Returns Processing Zendesk Stripe Slack

Spanish Customer Service Representative

Teleperformance Colombia

May 2023 - May 2024 (1 year)

Managed customer requests through ticket workflows and provided floor support in a high-volume service environment. Assisted with Microsoft tools for customer management and operational support from May 2023 through May 2024.

Floor Support Customer Management Communication Under Pressure Spanish Language Support

Front Desk Receptionist

Hotel La Union

Jan 2021 - Apr 2023 (2 years 3 months)

Served as the first point of contact for guests during check-in and check-out, managing reservations, room assignments, and on-site payment processing. Resolved guest complaints and urgent operational issues in real time from January 2021 to April 2023.

Front Desk Operations Guest Check in Check out Reservations Management Real Time Issue Handling Customer Service