Open to opportunities

Fernando Torres

@fernandotorres

Message

Bilingual HOA operations specialist and customer support professional for U.S. communities.

Venezuela

Message

What I'm looking for

I seek remote roles supporting HOA or property management where I can use bilingual communication, fast response handling, and operational support to reduce escalations and improve resident satisfaction.

I am a bilingual (English/Spanish) HOA operations specialist with over two years supporting U.S. HOA management companies remotely. I consistently handle high-volume inbound calls and shared inboxes, maintain fast response times, and provide professional written and verbal communication to homeowners and board members.

My experience includes reducing escalation rates through proactive homeowner communication, assisting property managers with daily operational tasks, and organizing data and internal documentation to support smooth community management. I work comfortably in fast-paced, remote environments and prioritize reliability and attention to detail.

I hold a Technical Degree in Computer Science (in progress) and have completed business and digitalization coursework, which complements my administrative and operational skill set as I continue to grow in HOA and property-management roles.

Experience

Work history, roles, and key accomplishments

HOA Support Agent

Marks Management Group LLC

Jan 2023 - Jan 2026 (3 years)

Handled 20–50 inbound calls daily across two HOA accounts, resolving homeowner and board member inquiries on payments, violations, and policies while maintaining sub-2-hour email response times and reducing escalation rates through proactive communication.

Customer Support Administrative Assistance Google Workspace Written Communication

Property Services Provider

Desert Management

Jan 2022 - Jan 2023 (1 year)

Provided remote administrative and customer support for property services, organized data and internal documentation, and coordinated cross-departmental communications to support daily operations.

Administrative Assistance Customer Support Documentation Email Communication Property Management Google Workspace

Customer Service Assistant

Guapos Fast Food

Jan 2022 - Dec 2022 (11 months)

Delivered customer service in a high-pressure, fast-paced environment, handling orders, sales support, and customer inquiries to maintain service quality during peak periods.

Customer Service Sales Support Problem Solving Time Management Communication Conflict Resolution