Kevin Chavarria

Managed customer inquiries, appointment bookings, and client communication. Coordinated and optimized cleaning technician schedules, reducing appointment conflicts. Handled emails, calls, business documentation, processed payments, and maintained accurate client records.

Assisted customers with Microsoft product repair and replacement processes. Conducted verification checks to detect potential fraud cases. Improved communication between Microsoft and support representatives, optimizing internal processes.

Resolved software and hardware issues for bilingual customers, maintaining a 90%+ satisfaction rate through proactive solutions. Assisted with software installations and network connectivity problems. Utilized strong product knowledge to troubleshoot complex technical challenges.

Managed inbound and outbound calls, ensuring timely resolutions for customer inquiries. Maintained high-quality service metrics while handling diverse customer interactions. Provided excellent customer support in a fast-paced environment.

Designed and delivered tailored English lessons for students of different age groups. Created engaging learning materials and evaluated student progress effectively. Fostered a positive and interactive learning environment.

Obtained a High School Diploma with a focus on Arts and Sciences. This foundational education provided a broad understanding across various academic disciplines.

Completed an Advanced Technician program specializing in Communicative English. Developed strong proficiency in English language skills, focusing on practical communication.

Undertook coursework in French Language studies. Gained foundational knowledge in French, though the program was incomplete.