Maria Vallenilla

I am a proactive, organized, and responsible customer service and real estate professional with experience helping people find housing across the Netherlands and other European countries. I combine strong interpersonal skills with a focus on timely problem resolution and client satisfaction.

In my recent roles I have managed live chat support, handled refunds and cancellations, tracked customer requests in Excel, and supported email campaigns to promote services. I have experience collecting and organizing client data and maintaining accurate records to support follow-up and conversions.

As a social media manager, I created content and managed Instagram and Facebook accounts, engaged with potential clients, and designed stories and posts to attract customers and communicate services. I also have experience with LinkedIn scraping using Sales Navigator and transcribing leads into Excel for outreach.

I bring a service-oriented mindset, attention to detail in data entry and transcription tasks, and a willingness to learn and grow. I am seeking opportunities where I can apply my customer-facing, real estate, and digital communication skills to drive results.