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Juhann Chong User

@juhannlchong

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Bilingual administrative specialist delivering organized, confidential support and client success.

Venezuela

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What I'm looking for

I’m looking for a remote, fast-paced role where I can deliver organized administrative support, manage confidential records, coordinate schedules and client intake, and communicate bilingually with care and accountability.

I’m a bilingual (English/Spanish) administrative professional with 7+ years of experience supporting organizational operations remotely. I bring a compassionate, empathetic approach to client-facing work, combining strong communication with meticulous attention to detail.

In recent roles, I’ve provided comprehensive administrative support to management, coordinated communications with multicultural clientele, and managed confidential client records using CRM systems. I lead pre-qualifying client intake interviews, schedule appointments, and coordinate follow-ups to keep workflows smooth and accurate.

I also bring a customer service foundation, handling multi-channel inquiries, resolving complaints efficiently, and maintaining confidential transaction records. From invoicing and cash accountability to after-sales support and even SEO content/promo materials, I focus on organized execution that helps teams deliver dependable outcomes.

Experience

Work history, roles, and key accomplishments

Administrative Specialist

Eminence Realty Inc.

Jul 2023 - Jul 2025 (2 years)

Provided bilingual (English/Spanish) administrative support to management, coordinating communications with a multicultural client base. Managed confidential client records in CRM systems, conducted intake interviews, scheduled appointments, and translated documents for internal reporting and stakeholder communication.

Bilingual Communication CRM Systems Scheduling Client intake Vendor coordination

Customer Service Representative

MRW

Mar 2022 - Jun 2023 (1 year 3 months)

Managed multi-channel customer communications (phone, chat, email), resolving inquiries and complaints with empathy and professionalism. Maintained accurate confidential customer and transaction records, handled invoicing and cash operations, and coordinated with internal teams to support on-time delivery outcomes.

Customer Support Complaint Resolution Invoicing Transaction Processing Confidentiality After Sales Support

Customer Service Representative

Servitransporte J.R 777 C.A

Jan 2019 - Feb 2020 (1 year 1 month)

Advised clients on service options and rates, processing payments and managing invoicing and transaction systems accurately. Completed post-service follow-ups to confirm satisfaction and drive loyalty while meeting commercial goals through targeted recommendations and upselling.

Payments Processing Invoicing Upselling Objection Handling

Customer Service Representative

Distribuidora Y Comercializadora 707 C.A

Apr 2018 - Nov 2018 (7 months)

Delivered personalized client support by clarifying inquiries and guiding customers through service options. Increased sales through persuasive communication, handling objections and negotiations to convert inquiries into confirmed sales.

client support Sales Advisory Persuasion Objection Handling Negotiation Customer Service Service Options Guidance