Fernando Laranjeiro

I’m a Technical Support Specialist focused on hands-on support for Google Workspace environments for business and enterprise customers. I bring strong experience in SaaS, cloud-based productivity tools, and identity & access management, with a consistent emphasis on customer experience.

I provide Tier 2 support via chat and email, troubleshooting authentication, account access, email delivery, DNS configuration, and Admin Console issues. I resolve complex cases involving user management, security settings, and service configuration, especially in fast-paced, SLA-driven environments.

I document and manage escalations using Salesforce, collaborate with internal Google teams to escalate bugs and service-impacting incidents, and maintain high customer satisfaction and quality metrics. I’m fluent in English and have worked with international clients across multiple regions.