Fernando Cortez

Account Manager at Complete Home Assistance, responsible for managing client accounts and ensuring satisfaction.

Review daily, weekly, and monthly reports, monitoring account activity and compliance.
Handle account-related requests and research, including transfers, stop payments, and debit card queries
Troubleshoot remote access channels and guide members through online banking and mobile deposit processes

• Analyzed Amazon Fulfillment Engine (AFE) process data to identify trends, bottlenecks, and opportunities for workflow improvements.
•Led an intern project focused on standardizing work processes to enhance consistency and performance. As part of this initiative, collaborated with Area Managers in Spain and England to learn about their PICK system best practices and explored how similar concepts

- Assist Managers to build a team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
- Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create professional and friendly office environment.

Worked as Warehouse Associate at Amazon.

Pursued a Bachelor of Business Administration in International Business, focusing on global markets and client strategy.